Shipping cost from BOTTINES to clients within the Netherlands and Belgium are included in the price. Outside the Netherlands and Belgium, shipment costs will be added to your purchase. We have made an overview of all shipment costs for you. For shipment to countries other than the ones mentioned in this overview, please contact us via firstname.lastname@example.org. Return costs are for the customer, because we want to reduce the risk of (unnecessary) returns. Where other webshops choose to include the costs for returns in the price the customer pays, we choose not to do this but only charge costs to the customer when the decide not to keep the product. We believe this helps customers to buy more consciously. Also, this helps us to keep our shoes new for those customer who will wear them!
If for some reason you are not happy with your purchase, you can return it to us within 14 days and exchange it for another product (if in stock) or request a refund.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original, undamaged shoe box and it should be returned to us inside an outer box. Easiest is to use the original webshop packaging!
To complete your return, we ask you to include the return form with your name and desired option (exchange or return) inside the box.
There are certain situations where only partial refunds are granted: (if applicable)
- Shoes or accessories with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If your refund is approved it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4 days after we received of the item.
EXCHANGES (if applicable)
If you need to exchange your purchase for another size for the same item, please indicate this on the return form and include it in the box. You can also send an e-mail to email@example.com.
RETURN ORDERS to:
De PakkettenfabriekBOTTINES | Inge van Meer
2371 DT Roelofarendsveen
Thank you for shopping with BOTTINES!