FAQ

How do they fit?

The last of all La Botte Gardiane models is French and therefore slightly narrow. Here is my advice:

Annematt loafer - order 1 size larger than your normal size

Bottines ankle boots suede - Narrow & 'average feet' = order your normal size as the suede is very soft so the boots will quickly adapt to your feet. In case you have a high arch or wide feet; please order half a size larger.

Bottines ankle boots pony hair - please order half a size larger.

Aline winter boot - please order half a size larger.

French size 38 = UK 5, size 39 = UK6, etc

Zespa Aix-en-Provence sneakers fall quite large; if you are a size 38.5 you can take Zespa size 38.

 

Materials 

All materials used are of high quality and we try to use as much 100% naturally tanned leather for the shoes as possible. Better for the environment and better for yourselves! The lack of chemicals in the leather provides for better 'breathing'. 

All soles are made of leather with an added 'patin' - a rubber to protect the sole. The Annematt loafer has smooth leather soles.

 

Oh no - grease on my suede!

If this happens, try adding little bit of vinegar to the stain, and gently brush with a toothbrush.

Size not available?

In case your size indicates 'Sold Out' at the drop-down list, you can reserve a pair by sending an email (info@bottines.nl). We get delivered on a regular basis.

 

Large of small size? Made to Measure

BOTTINES offers the possibility of ordering 'extra wide' or in non regular sizes like 35 (UK2) or size 42-46 (UK8-12) on special order. For more information = info@bottines.nl

Points of sale

BOTTINES has the exclusive rights to the shoeline of La Botte Gardiane for The Netherlands, and sells via this webshop, pop-up stores in Holland and selected points of sale:

Le Marais Deux - Maastrichter Heidenstraat 6 - Maastricht

By appointment, you can try on the shoes at the BOTTINES office in central Amsterdam: James Wattstraat 77-79 1097 DL in Amsterdam. Please email Marjolein at info@bottines.nl  to make an appointment.

Shipping outside The Netherlands?

BOTTINES' estimated delivery time and shipping fees vary by country.

Shipping within The Netherlands is free.

We aim to deliver all orders within 2 to 3 business days worldwide, but many countries are eligible for next-day and two-day delivery. Your products will be delivered through high-end courier services like UPS, FedEx and DHL. After your order is dispatched, you will receive an automated email with a track & trace number so you can easily track your package.

Paying methods

Exchange/Returns

You may always exchange or return your BOTTINES within 14 days. Only non worn items can be exchanged or refunded. Please send us an email at info@bottines.nl  before exchanging or returning an items to facilitate the process. Refunds are made within 1 week of receipt of the product.